Operative Privacy Notice

Operative Privacy Notice

Your privacy is important to us. This Privacy Notice covers how we use and disclose your personal information.

What is Personal Information

Personal information is data that can be used to identify or contact a particular person.In order to use our services, we require some personal information from you, including your name and date of birth, ID, address and contact details and bank account information.You may be asked to provide your personal information any time you contact us. This may be for security reasons or to ensure that the information we hold for you is up to date. You can help us ensure any personal information we have is accurate by contacting us when you move addresses or change your contact details.You can access your personal information on our portal at any time once you have completed this registration. You may also contact us to request that we provide you with your personal information. This is called a subject access request.We try to make sure that any information we hold about you is accurate. If your details change, for example if you move home, you can use the portal to request an update of your information. Alternatively, you can email us. Once we have been sent this request, a member of our team will contact you to verify the request and update your information. This is to make sure your information is properly safeguarded.

How We Use Your Personal Information

We use your personal information for a number of reasons. At first, we will use your personal data to verify you with HM Revenue and Customs, which is a necessary part of the Construction Industry Scheme (“CIS”) tax regime and is therefore a legal requirement. We are legally required to submit quarterly reports to HM Revenue and Customs, among other government agencies. This will involve the transfer of some of your personal information to these agencies. We are also legally required to provide personal information to government agencies where they have the statutory authority to demand it, or where exceptions to data protection law apply. From time to time, we may provide some of your personal information to our partners and clients where it is necessary for us to do so, such as for compliance audits. In these circumstances, we will restrict any personal information that we supply to only what is necessary for the purpose. If possible, we will contact you before doing so.From time to time, we may use your personal information to send you important notices, such as updated contracts and other, similar documents. We may also use your information for audits and data analysis to ensure that we are legally compliant. Finally, on rare occasions, your personal information may be used for the purpose of testing our software infrastructure, which may involve third party developers, although any access these organisations may have will be strictly limited and overseen by us. We also collect more general data, such as the language(s) you speak, your trade and associated experience and qualifications. Where such data is combined with your personal information, we will treat the combined mix as personal information for so long as it remains combined.

Finally, on rare occasions, your personal information may be used for the purpose of testing our software infrastructure, which may involve third party developers, although any access these organisations may have will be strictly limited and overseen by us.We also collect more general data, such as the language(s) you speak, your trade and associated experience and qualifications. Where such data is combined with your personal information, we will treat the combined mix as personal information for so long as it remains combined.

How Long Do We Keep Your Personal Information?

The law requires us to keep records, which includes personal information, for different periods of time. For example, HMRC requires that payments information be kept for a minimum of six years. Nevertheless, we aim to keep your personal information for no longer than is legally necessary.

Your Right To Ask To Be Forgotten

You have a number of rights under the General Data Protection Regulation (GDPR), including the right to ask us to delete personal information that we have about you.You can ask us to delete your personal information using the contact form in the portal, in writing or by phoning us.We will try to delete as much of your information as we can. However, the law requires us to keep some information, such as payments information.Where the law requires us to keep a particular piece of your information, we will not be able to delete it although we will try to give you a clear explanation.

Complaints

If you have a complaint, you can make it in writing or over the phone between 9am and 5pm Monday to Friday. We may update this privacy notice from time to time – we will notify you when this happens.